Thank you for shopping at Lai Wah Limited . We are committed to providing you with high-quality men’s accessories and a seamless shopping experience. Please read our Shipping and Returns policy carefully to understand your rights and our procedures.
1. Shipping Information
We strive to process and ship all orders promptly. Most orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout. Please note that Lai Wah Limited is not responsible for any customs duties, taxes, or fees that may be applied to international shipments.
2. Returns & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process subject to the following terms.
2.1. 14-Day Money-Back Guarantee
You have the right to return your purchase within 14 calendar days from the date you received your shipment. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that have been worn, altered, damaged, or are missing parts will not be accepted.
2.2. Return Shipping Costs
Please note that the customer is responsible for paying all return shipping costs. These costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as Lai Wah Limited cannot guarantee that we will receive your returned item.
2.3. Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for your return in the email.
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Pack the item(s) securely in the original product packaging and then inside a suitable shipping box or poly mailer.
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Clearly write your RMA number on the outside of the shipping box.
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Ship the package to the following return address:
Lai Wah Limited
Attn: Returns (RMA: [Your RMA Number])
Flat D, 11/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui
Items returned without prior authorization (RMA number) may be refused.
2.4. Inspection and Refund
Upon receipt of your return, Lai Wah Limited will inspect the item(s) to ensure they meet the return conditions outlined in section 2.1. We reserve the right to refuse a refund if the item(s) do not meet these conditions.
Once the inspection is complete and your return is approved, we will process your refund. Please allow at least 14 days for the refund to be credited back to your original method of payment. This timeframe includes the time it takes for your bank or credit card company to process the transaction.
3. PayPal Refund Policy
For purchases made using PayPal, our standard refund policy applies. Refunds for PayPal transactions will be initiated within 14 days of receiving and approving your returned item.
However, please be aware that local consumer laws may provide additional rights. In certain jurisdictions, PayPal transactions may be subject to a statutory refund period of up to 30 days. Lai Wah Limited will comply with all applicable local laws, and where such laws require, the refund period for PayPal purchases will be extended to 30 days. The refund will be processed to the original PayPal account used at checkout.
4. Exchanges
If you wish to exchange an item for a different size or color, the fastest way is to return the unwanted item following the process in section 2.3 for a refund. Once your return is processed, you can place a new order for the desired item on our website, w86.watchhousesale.com.
5. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless faulty. This may include items such as earrings or personalized items, where explicitly stated on the product page.
6. Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the issue. We will work with you to resolve the problem as quickly as possible and will cover the return shipping costs for verified faulty items.
7. Contact Us
If you have any questions regarding our Shipping & Returns policy, please do not hesitate to contact us:
Email: [email protected]
Phone: +852 6622 1195
Our customer service team is here to assist you.